Frequently Asked Questions
Everything you need to know about shopping with Benoa.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can monitor your package's journey in real-time.
How do I know which size to choose?
We provide a detailed sizing guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fabric composition for stretch levels.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund to the original payment method may incur a small restocking fee.
Do you ship internationally?
Yes, Benoa ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Benoa garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the interior label of each garment.